tkvat's Privacy Policy
Your personal information is completely safe with us. Find out clearly how we collect, use, and protect your data.
1 Introduction and Scope
tkvat is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting the privacy of our users. This Privacy Policy ("Policy") applies to the tkvat website https://tkvat.cam and all services included within it.
This Policy describes what personal information tkvat collects, how that information is used, with whom it may be shared, and what measures we take to protect your data. By using this platform, you are considered to have agreed to the terms of this Privacy Policy.
This Policy applies only to individuals aged 21 or older. We do not knowingly collect any information from minors.
2 Information We Collect
In accordance with tkvat's privacy policy, we collect only the information necessary to provide our services. The information collected can be divided into two main categories:
2.1 Information You Provide Directly
When you register with tkvat or use our services, you directly provide the following information:
- Full name and date of birth (for age verification)
- National ID number or passport number (for identity verification)
- Email address and mobile number
- Residential address
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Security questions and answers
2.2 Automatically Collected Information
When you visit or use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, version, and operating system
- Login time, session duration, and activity logs
- Game play history, betting records, and transaction records
- Information obtained from cookies and similar tracking technologies
- Referral source and page navigation data
3 Purposes of Using Your Information
tkvat uses your personal information for the following legitimate purposes:
- Account Management: Completing the registration process, verifying identity, and ensuring account security.
- Service Delivery: Facilitating gameplay, processing financial transactions, and distributing rewards.
- Customer Support: Helping resolve your complaints and issues.
- Fraud Prevention: Detecting and preventing suspicious activity and protecting platform security.
- Legal Compliance: Complying with applicable laws, regulations, and guidance from regulatory authorities.
- Responsible Gaming: Identifying addictive or problematic gaming behavior and providing necessary support.
- Communication: Sending important service-related notifications and updates.
- Service Improvement: Analyzing user experience to improve our platform and service quality.
4 Sharing and Disclosure of Information
tkvat does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with selected third-party service providers (such as payment processors, technology infrastructure providers, and game developers) required to operate our services. These partners are bound to comply with the terms of our privacy policy.
4.2 Legal Requirements
If required by law, court order, or a valid request from a government authority, we may be obliged to disclose relevant information.
4.3 Fraud Prevention
Necessary information may be shared with competent authorities or organizations for the prevention of cybercrime, fraud, or money laundering.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, users will be given advance notice.
5 Cookies and Similar Technologies
The tkvat website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.
The types of cookies we use:
- Essential Cookies: Essential for login sessions, security verification, and core platform functionality.
- Functional Cookies: Store your preferences and settings, such as language selection.
- Analytical Cookies: Used to understand user behavior, helping us improve our services.
You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
6 Data Security Measures
tkvat takes industry-standard technical and administrative measures to protect your personal information:
- SSL/TLS encryption technology is used for all data transmissions.
- Sensitive data (passwords, payment data) is stored in encrypted form.
- Only authorized personnel have access to personal information.
- Regular security audits and vulnerability assessments are conducted.
- Automated systems are in place to detect unusual logins or activity.
- Physical security measures are maintained at data centers.
However, no method of transmitting information over the internet or storing data can be guaranteed to be completely secure. If you believe your account security has been compromised, contact our support team immediately.
7 Data Retention Period
tkvat retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Generally:
- Information for active accounts is retained for as long as the account remains open.
- Financial transaction information is kept for a specified period after account closure in accordance with legal requirements.
- Information may be retained for a longer period if needed for fraud prevention or dispute resolution.
Once the retention period ends, your personal information will be securely and permanently deleted or anonymized.
8 Your Rights
Under tkvat's privacy policy, you have the following rights regarding your personal information:
- Right to Access: You may request to see what information we hold about you.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted. However, if legal obligations exist, this request may not be possible to fulfill.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
- Right to Data Portability: You may request to receive your information in a readable format.
- Right to Object: You may object to the processing of your information for specific purposes.
- Right to Withdraw Consent: You may withdraw consent you previously provided at any time.
To exercise any of the rights listed above, send a written request to [email protected]. We will respond to your request appropriately.
9 Third-Party Integrations
The tkvat platform includes services from third-party game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These third parties may have their own privacy policies and may collect information in their own ways. tkvat is not responsible for their collection or use of information.
We recommend that you read the privacy policy of the relevant third party.
10 Children and Minors' Privacy
tkvat strictly prohibits its services for anyone under the age of 21. We do not knowingly collect personal information from minors. If we confirm that information from a minor is held by us, we will delete it immediately and close the associated account.
If you find out that a minor is using our platform, please notify us at [email protected].
11 Marketing Communications
Subject to consent given at the time of registration, tkvat may send you notifications about promotional offers, bonuses, and updates. You may opt out of these communications at any time by:
- Clicking the "Unsubscribe" or cancellation link at the bottom of the email.
- Changing your notification preferences in your account settings.
- Sending a direct request to [email protected].
Even if you opt out of marketing communications, important service-related notifications (such as account security and transaction confirmations) will continue to be sent.
12 International Data Transfers
Our servers may be located in various countries, and your information may be processed in countries that may not have the same level of data protection laws as Bangladesh. However, we take appropriate contractual and technical measures to ensure the data protection standards described in this Policy are maintained.
13 Policy Changes
tkvat may change or update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notification on the platform.
If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
14 Contact
For any questions, concerns, or requests related to this Privacy Policy, please contact our dedicated support team:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We will try to respond to your request within a reasonable time of receipt. If you have any concerns about responsible gaming, please read our Responsible Gaming Policy.